Day 3 at the WritersUA Conference

Day 3 was the longest day of the conference with sessions starting at 8:30 am and running until 4:00 pm.  I attended 6 sessions:

• Getting Started with UA for Mobile Applications
• Best Practices for Working with Video and Compression
• Influencing Product Direction
• Needs Analysis for UA Professionals
• Using Iterative Design and Usability to Create Intuitive Applications
• Integrating Help, Technical Support, and Training Content

Some of the other really popular and “tweet-worthy” sessions were the one on Neuroscience Research, eBooks, and gamification and comics topics.  If I could’ve attended more sessions, I would’ve, but you can only attend 1 out the 3 that take place in the same time block.  I attended the ones that were most relevant to the work I’m doing now, but would’ve liked to check out those other ones as well (luckily they gave each of us a flash drive that has all of the presentation slides on it!).

The best session I attended yesterday was the one on Integrating Help, Technical Support, and Training Content.  I really liked his strategy for using a landing page like a “Help Center” where all of the help content and training material, tutorial/training videos are all in one place.  This makes it so much easier for both us and the user.  The mobile session was great, but unfortunately I don’t see myself working with mobile devices in the near future at my current job – our customers are government employees.  The video session was REALLY informative.  I learned so much about video file formats, compression, screen resolution ratios, audio quality, etc.

We had another great networking lunch with topic tables.  I sat at the Blog/Podcast table (naturally), and had great conversations with fellow bloggers.  Then it was on to more sessions and finally we headed out to the famous Beale Street for dinner and some people went on a Pub Crawl.

We went to Silky O’Sullivans, which was an outdoor bar/restaurant with a live goat pen with a sign that read “Beware of the Irish Diving Goats.”

I had a great time there because I met a lot of interesting people and had great conversations.

I met several people from Microsoft and Dell and found out some insider perspective on working for a software powerhouse.  The common thread:  they are surprisingly more restrictive and closed-minded that you would think.  You hear stories about Google and Facebook’s free and fun work environment and assume that all major technology companies are like-minded, but that is not the case.

Day 2 at the WritersUA Conference

Today was the first full day of WritersUA conference.  They had a nice breakfast buffet for us (provided by Adobe) and then we went straight into the opening session, led by WritersUA President Joe Welinske.  They had a lot of audience participation in a quiz using real-time response pads that immediately aggregated results on the screen.  Many of the questions related to our everyday work and personal lives, while some were there just for fun.  Fun Fact: Did you know that Memphis was named after a city in Egypt?

I attended the following 3 sessions:

• Embedding User Experience in the Product Development Life Cycle by Michael Hughes. Read my session summary published by Tech Writer Today Magazine here!
• Improving Your Online Help with Topic Type Patterns by Linda Urban.
• HTML5 and CSS3 to the Point by Scott DeLoach

They were all very interesting and directly related to my everyday work, so I would say that things are off to a great start.  Probably the best one for me was the first session on UX in the product development cycle.  Michael Hughes’ presentation really hit home for me and provided a lot of excellent advice for ways that UA professionals can add value to the product development cycle.

After that session we took a break for lunch, which was in the grand ballroom that made me feel like I should’ve been wearing an evening dress and gliding across the floor dancing to classical music.  Like this woman pictured below in the ballroom…

The tables were designated by interest areas.  I sat at the DITA table and learned a bit about the uses and benefits of DITA from some leading experts.  I’m trying to decide if switching to DITA would be beneficial for me or not.  Jury is still out…

Just before sunset, we attended a cocktail hour mixer on the famous rooftop terrace of the Peabody Hotel (where the opening scene of the movie The Firm was filmed). The weather was perfect for the occasion and the view of downtown Memphis and the river couldn’t have been better.  They served fresh fried green tomatoes and other hor dourves, which were delicious.  We also visited the ducks in their “palace,” which was nicer than my first apartment in college.

Photo by Andrew Thomas

After the mixer, me, Al, Connie, and Keith walked to the highly recommended Flying Fish restaurant.  We each got a different kind of fish and I was dared to get the banana pudding so I could try all of the banana pudding in Memphis and declare the best (a welcome challenge). So far, Central BBQ still takes the cake for the best banana pudding I’ve ever had!

I will be writing more detailed session summaries on TechWhirl so be sure to check them out (and subscribe to the fabulous email listserv).

Day 1 at the WritersUA Conference

I arrived in Memphis today (after a 6 hour flight delay and 2 time changes) and checked in at the Peabody Hotel for the Writers UA Conference. From the minute my taxi pulled up to the golden front doors (held open for me by doormen in bright red uniforms), I knew I was about to enter a historic and opulent landmark.  The main lobby has the charm of the south mixed with the grandeur of a historical museum.

Twice daily, the famous Peabody ducks parade from the rooftop to the main fountain.  These ducks set the tone and theme for the entire hotel.  Almost everything inside my room has a duck on it (including duck-shaped soaps in the bathroom).

After getting settled into my beautiful room, I met the Tech Whirl (Tech Writer Today Magazine) team face-to-face for the first time (I am covering the event for them with a team of other writers, as you will have learned in my previous post).  Having video chatted with them a couple of times online via skype and google+ hangout, it was really easy to tell them apart from the crowd. We went to a local bar, called “Local,” for a drink and to get to know each other a bit. Then we went to Central Barbeque for delicious pulled pork sandwiches, ribs, and life-changing banana pudding.  It was a nice way to end a long day of traveling.

I’m really looking forward to the sessions tomorrow! Good night!

The Benefits of Google +

Last week I attended my first google + hangout and found it to be a really interesting networking and collaboration tool.  Myself and about 6 other writers from Tech Writer Today Magazine (Tech Whirl) met for a video conference call to discuss the upcoming Writers UA conference and March story ideas. Some of the main features that will benefit users both personally and professionally are as follows:

Video Chatting: The video chatting feature is very similar to skype.  It displays all of the user’s webcam video windows at the bottom of the page and each time a person speaks, it automatically moves their video window up to the top front-and-center.  It then automatically switches back and forth between people’s videos as they talk.

Simultaneous Document Sharing/Editing: During the meeting, we shared a text document and were able to simultaneously edit it. Each person’s cursor and edits were color-coded, had their name above it, and were displaying in real-time.  Very cool.

Integration with Google+ Circles:All of the google applications are fully integrated with one another.  Google+, Gmail, Google Docs, Calendar, etc are all connected.  You can send a google+ hangout invite to someone’s gmail, they can accept, put it on their google calendar, attend the hangout, and connect with all the participants in google+ and add them to their circles.  Circles are the best part about Google+, and largely the main appeal of the site.  We already naturally compartmentalize the various social groups and aspects of our lives, so why not do it in our web interactions as well?  Circles allow you to filter what you post to different circles of people (work colleagues, friends, family, etc).  It also allows you to view the news feed of the circles individually or all at once.

Google is quickly emerging as the one-stop-shop in communication and collaboration tools (and it’s free too!).  Between gotomeeting, skype, and google+ hangouts, people can communicate, collaborate, and share ideas easily and seamlessly.  Each of the writers in the hangout were spread out all over the country and were able to sit and chat as if we were all sitting in the same room.

Google+ was originally a posh, invitation-only social network that thought it was better than everyone else, but now it has come off of its high horse and accepts all users with open arms.  A lot of people were skeptical of it when it first came out, saying “I already have a Facebook, Twitter, and Linkedin, I don’t need another social networking site,” but now I think more people and companies have seen the benefits of using it.

Meet us in Memphis @WritersUA Contest

I just entered a contest to be a guest blogger for the Conference for Software User Assistance hosted by Writers UA in Memphis, TN in March!  I’ve never been to a conference like this before and would absolutely love to go.

Just reading the session topics got this #techcomm nerd excited about the possibility of being chosen to go.  Their main topics are: Content Strategy, Tools and Technologies (HTML5, CSS3, HATs, Adobe, DITA, and Mobile help), and Emerging Skills. I feel like I could learn so much from these industry experts.  If picked, I would be interviewing them, attending the sessions, and blogging about it from the road.

I’m glad that tech writers and industry professionals get together like this to share ideas and engage in discussions.  It helps everyone develop and improve their skills.  College was the best time of my life, and I think it was mostly because of the constant learning, community, and engagement in focused subjects of interest.  I thrive on it.  I’m always researching new topics and looking for ways to improve myself both personally and professionally.  Attending conferences like this one is a great way to do so.

I hope I get picked!

 

2/24/12

Follow up: I won!  I’m going to the conference and will be covering it both on this blog and on the Tech Whirl website.  Stay tuned for more info!